{"id":2929,"date":"2023-11-18T19:48:34","date_gmt":"2023-11-18T18:48:34","guid":{"rendered":"https:\/\/imagerie78.com\/?page_id=2929"},"modified":"2023-11-18T19:48:34","modified_gmt":"2023-11-18T18:48:34","slug":"politique-qualite-et-gestion-des-risques","status":"publish","type":"page","link":"https:\/\/imagerie78.com\/index.php\/politique-qualite-et-gestion-des-risques\/","title":{"rendered":"POLITIQUE QUALITE ET GESTION DES RISQUES"},"content":{"rendered":"<p>Le centre d\u2019Imagerie de Saint-Quentin-en-Yvelines est lab\u00e9lis\u00e9 depuis 2015.<br \/>\nNous avons obtenu en 2019 le renouvellement du label <a href=\"https:\/\/labelix.fr\/\" target=\"_blank\" rel=\"noopener\">Labelix<\/a> \u00ab\u202fr\u00e9f\u00e9rentiel Qualit\u00e9 en Imagerie M\u00e9dicale\u202f\u00bb avec le d\u00e9ploiement de ce label sur notre centre de Scanner des Pyramides d\u00e8s son ouverture (2019).<\/p>\n<p><a href=\"https:\/\/labelix.fr\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/i0.wp.com\/imagerie78.com\/wp-content\/uploads\/2022\/10\/labelix_logo.png?resize=300%2C80&amp;ssl=1\" \/><\/a><\/p>\n<p>Les radiologues associ\u00e9s souhaitent impliquer l\u2019ensemble du personnel dans cette d\u00e9marche afin d\u2019offrir aux patients de la r\u00e9gion un service exemplaire.<br \/>\nL\u2019octroi de la labellisation <a href=\"https:\/\/labelix.fr\/\" target=\"_blank\" rel=\"noopener\">Labelix<\/a> est l\u2019une des finalit\u00e9s de cette d\u00e9marche.<\/p>\n<p>Notre d\u00e9marche qualit\u00e9 a plusieurs objectifs : ma\u00eetriser les processus, soigner les relations patients, accro\u00eetre la satisfaction du patient mais \u00e9galement du personnel, souder les \u00e9quipes, r\u00e9duire les co\u00fbts.<br \/>\nLa qualit\u00e9 pour nous s\u2019est d\u2019abord de s\u2019appuyer sur les forces vives gr\u00e2ce \u00e0 une \u00e9quipe motiv\u00e9e de manipulateur et de secr\u00e9taires.<br \/>\nC\u2019est d\u2019assurer des soins de qualit\u00e9 et se remettre en question pour s\u2019am\u00e9liorer.<\/p>\n<p>Nous sommes \u00e0 l\u2019\u00e9coute de nos patients et nous nous engageons \u00e0 r\u00e9pondre \u00e0 leurs besoins et \u00e0 leurs pr\u00e9occupations. Nous sommes ouverts \u00e0 toute suggestion visant \u00e0 am\u00e9liorer la qualit\u00e9 de nos prestations et nous nous engageons \u00e0 traiter toute plainte ou r\u00e9clamation de mani\u00e8re \u00e9quitable et rapide. Pour cela nous utilisons plusieurs outils : enqu\u00eate de satisfaction, avis patients sur place avec une boite \u00e0 id\u00e9e, avis et plainte sur internet, classeur de plainte.<br \/>\nNous prenons \u00e9galement en compte l&rsquo;avis du personnel qui est recueillis en particulier lors des entretiens individuels annuels et lors de r\u00e9union d&rsquo;\u00e9quipe.<\/p>\n<p>Nous nous engageons \u00e0 fournir des prestations de qualit\u00e9 et \u00e0 maintenir nos \u00e9quipements \u00e0 jour pour garantir une qualit\u00e9 d\u2019image optimale.<br \/>\nNous nous engageons \u00e9galement \u00e0 former continuellement notre personnel pour maintenir un haut niveau de comp\u00e9tence technique et professionnelle<\/p>\n<p>La gestion des risques est aussi une pr\u00e9occupation constante des associ\u00e9s g\u00e9rants. Nous nous engageons \u00e0 \u00e9valuer les risques associ\u00e9s \u00e0 nos activit\u00e9s et \u00e0 mettre en place des mesures de pr\u00e9vention pour minimiser ces risques. Nous mettons en place des protocoles stricts pour \u00e9viter toute erreur de diagnostic et nous proc\u00e9dons \u00e0 des contr\u00f4les r\u00e9guliers de nos \u00e9quipements pour garantir leur bon fonctionnement.<br \/>\nAfin de mesurer les diff\u00e9rents risques, nous avons mis en places le document unique pour les risques encourus pour les employ\u00e9s, et une cartographie des risques pour les diff\u00e9rents risques li\u00e9s \u00e0 notre activit\u00e9. Ceux-ci sont mis \u00e0 jour r\u00e9guli\u00e8rement,<\/p>\n<p>Nous sommes convaincus que la s\u00e9curit\u00e9 des patients est notre priorit\u00e9 absolue. Nous nous engageons \u00e0 respecter les protocoles de s\u00e9curit\u00e9 en vigueur, \u00e0 informer nos patients sur les risques potentiels li\u00e9s \u00e0 nos activit\u00e9s, et \u00e0 garantir la confidentialit\u00e9 des donn\u00e9es m\u00e9dicales de nos patients.<\/p>\n<p>Madame Myl\u00e8ne Bitaudeau, manipulatrice, est responsable de l\u2019animation du process de qualit\u00e9 et de la gestion des vigilances r\u00e9glementaires et du suivi des indicateurs mis en place concernant qualit\u00e9 et gestion des risques. Elle est entour\u00e9e de plusieurs coll\u00e8gues, formant un groupe \u00ab\u202flab\u00e9lisation\u202f\u00bb qui traite de toutes les facettes de la lab\u00e9lisation (satisfaction patient, qualit\u00e9, gestion des risques, gestion des d\u00e9chets, politique de communication, gestion des commandes et des fournisseurs, informatique, \u2026.). Elles r\u00e9f\u00e8rent directement aux associ\u00e9s-g\u00e9rants.<br \/>\nNotre structure \u00e0 taille humaine est particuli\u00e8rement apte \u00e0 s\u2019adapter rapidement et \u00e0 am\u00e9liorer les proc\u00e9dures.<br \/>\nLa qualit\u00e9 est l\u2019affaire de tous.<br \/>\nLe d\u00e9ploiement de cette politique qualit\u00e9 et ses enjeux sont r\u00e9guli\u00e8rement rappel\u00e9s aupr\u00e8s de l\u2019ensemble du personnel dont l\u2019adh\u00e9sion garantit l\u2019am\u00e9lioration continue de nos prestations. L\u2019ensemble des m\u00e9decins radiologues associ\u00e9s respecte les r\u00e8gles et les pr\u00e9conisations que nous actualisons.<\/p>\n<p>La Direction<br \/>\nLe 16\/05\/2023<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le centre d\u2019Imagerie de Saint-Quentin-en-Yvelines est lab\u00e9lis\u00e9 depuis 2015. Nous [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_fullwidth.php","meta":{"footnotes":""},"class_list":["post-2929","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POLITIQUE QUALITE ET GESTION DES RISQUES - Imagerie m\u00e9dicale 78<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/imagerie78.com\/index.php\/politique-qualite-et-gestion-des-risques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITIQUE QUALITE ET GESTION DES RISQUES - Imagerie m\u00e9dicale 78\" \/>\n<meta property=\"og:description\" content=\"Le centre d\u2019Imagerie de Saint-Quentin-en-Yvelines est lab\u00e9lis\u00e9 depuis 2015. 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